Frequently Asked Questions

What areas do you offer service?

We service the entire Triangle area of North Carolina, including Durham, Chapel Hill, Carrboro, Raleigh, Cary, Apex, Hillsborough and Roxboro. If your city is not listed please check with us.

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Do you walk on the roof?   We primarily clean from the ground using a high-reach vacuum and carbon-fiber poles, which protects shingles, fascia, and landscaping. On rare occasions we may need to access a roof. This will be determined on a job by job basis.

How does ground-based gutter cleaning work? We connect a powerful vacuum to lightweight poles that reach your gutters from the ground. Debris is lifted out and contained—not blown around—so the job is cleaner and safer.

Is it as effective as cleaning by hand from the roof?  Yes, it is, and it’s much safer. We provide our clients with pictures of our work so they can see the results.

What’s included in standard gutter cleaning? Remove all debris from uncovered gutters, place in customer waste bin or dump in natural area. Blow air into downspouts to ensure they are working properly. Clean up any debris that we cause to fall on the ground either raking it up or blowing it into natural areas. Upon completion of job, customers will receive a link to pictures taken of the work along with an invoice for our services.

Do you flush downspouts and check for clogs? We blow air down the downspouts to make sure they are working properly. If it is determined that there might be a clog, we will try a few different methods to clear them, including disassembly of the downspout if necessary. If you have underground drains, we’ll let you know if a specialist flush or jetting is recommended.

How often should gutters be cleaned in the Triangle area of North Carolina? We generally recommend clients have their gutters serviced twice per year, once after the fall leaves come down and again in the late spring/early summer. Heavily wooded lots or pine areas may benefit from a third visit.

Can you clean two-story or three-story homes from the ground? Absolutely. Our poles reach most second- and many third-story gutters from the ground. For unusual rooflines, we’ll confirm the best safe approach prior to issuing a quote. Site visits are sometimes needed to verify that we can reach all gutters.

Will you provide photos or a report of your work? Yes. We provide clear after-photos (and before photos when useful) so you can see exactly what was done, plus any maintenance notes.

Do I need to be home during the appointment? Nope. As long as we have exterior access and your gates are unlocked, we can handle everything and send photos/invoice electronically

How do you price gutter cleaning? We use a formula that considers the size of the home, how many linear feet of gutter, access to the perimeter, height, and tree coverage, among other variables. Share your address (and a couple photos if handy) for a fast, no-obligation quote.

Do you remove and haul away debris? No, we will place debris in yard debris containers or spread into natural areas, whichever customer prefers.

Are you insured and licensed? We’re fully insured and happy to provide a certificate on request. If we see loose sections, leaks, or sagging, we’ll document them and either handle simple fixes (when feasible) or refer a trusted pro.

What happens if you find damage (loose or missing hangers, sagging sections, leaks)? When we see something that needs the client’s attention we will advise them about it.

What if it rains on my service day? We will contact our clients via text message if there is a need to cancel and/or reschedule due to inclement weather. We will do our best to reschedule service as soon as possible, however during peak periods we ask for patience as we rework cancellations back into the schedule.

Do gutter guards still need cleaning, and do you service homes with guards? All types of gutter guards eventually need cleaning. The method of cleaning varies with the style of guard. Some need to be removed, some need to be scrubbed and some need to simply have debris removed from the tops of them. We can clear debris on top of guards but cannot clean anything underneath them or scrub the edges or screening.

 

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